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"Over the years, I've recommended Counterpoint to everyone I know in the industry. This software is very comprehensive and user friendly. Overall, it’s difficult to articulate everything this system has done for this company!”

-Feed & Pet Supply Store, Santa Clarita, CA

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The 6 Biggest Challenges Facing Retailers Today - retail whitepaper




Where were you when the power went out?

Continue ringing up sales even if your workstation loses its connection to the CounterPoint server. Also great for sidewalk sales, portable kiosks, or network outages.

The Offline Ticket Entry Option provides lane redundancy and ensures fault tolerance so that clerks can continue to ring up sales if the connection to the CounterPoint server is lost.

Offline Ticket Entry is also useful during network outages, sidewalk sales, scheduled server maintenance, or for any situation in which the server is unavailable. Offline mode may be used as the normal mode of operation for remote or sometimes-connected workstations.

Based on the DataXtend Replication Engine (DXRE), the Offline Ticket Entry relies on two-way (i.e., bi-directional) data synchronization to keep all specified tables in sync. This means that data that is modified in any database will be replicated to all other databases in the Offline Ticket Entry environment.

Offline V2 uses the Radiant Synchronization Service (Rad Sync) to synchronize data between the server and all offline workstations. Rad Sync relies on the principle of �primary ownership� to determine how to synchronize each type of data. In an Offline V2 environment, the server �owns� configuration and inventory status data, while each offline
workstation owns.

Offline Mode

In offline mode, clerks ring up sales in the normal manner, but the tickets are saved to a local database rather than to the main CounterPoint server's database. When the server becomes available again, the workstation database is automatically synchronized (replicated) with the server, and the offline tickets become part of the server's database.

When CounterPoint is running in offline mode, you can:

  • Open and close cash drawers
  • Enter sale and return tickets
  • Authorize credit card (EDC) transactions
  • Enter and process orders, layaways, quotes, and holds
  • Issue gift certificates and store credits
  • Add new customers on-the-fly
  • View drawer readings
Other CounterPoint functions are not available in offline mode.

Synchronizing Data

Offline Ticket Entry includes PDRE (PeerDirect Replication Engine) software to replicate the local database with the main CounterPoint server's database.

Managing Offline Workstations

CounterPoint includes Altiris software that enables a single computer (the Notification Server) to control the installation of software updates, database changes, and file distribution for each offline workstation. The Notification Server "talks to" the other offline workstations and automatically keeps them all up-to-date.


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