Store name: Quarry House Distributors
Number of stores: 1
Specialty: paint and supplies
Location: Bow, NH
Years in business: 13
Using CounterPoint since 1999
When Donna Frost purchased Quarry House Distributors, the
paint wholesaler came equipped with a single computer
running an outdated accounting and inventory management
package.
In 1999 Frost upgraded her old software to
CounterPoint. Frost knew that the move to
CounterPoint would paint herself — and her customers — out
of a corner.
The Bow, New Hampshire-based distributor deals
primarily with independent decorative painting shops and
home studios. Quarry House sells supplies for tole
painting and stenciling, including paints, brushes,
stencils, and instructional books.
With thousands of SKUs from different manufacturers,
Frost relies on CounterPoint to keep her inventory and
pricing under control. “The date-sensitive sale pricing
makes it a cinch to run promotions. And we can ship
items that just came off the truck an hour
ago — CounterPoint keeps our inventory information
up-to-date.”
Most of Quarry House's customers don't use
computerized pointof-sale systems and rely on Frost for
historical sales information. CounterPoint's LookUp
functions make it possible for employees to take phone
orders, even if the customer doesn't know the item
numbers. “Most of our customers would give us an A+ for
service, but we couldn't do it without CounterPoint.”
CounterPoint also allows Frost to show her customers
which items are “hot” or “cold” during certain times of
the year. “In the decorative painting business, there
are a lot of products that might lie fallow until a fad
starts,” Frost says. “Because the inventory view shows
recent history plus the past two years of history broken
out by month, I can easily see any changes in usage.”
Whether dealing with a customer's order history or
keeping her customers abreast of the latest paint
trends, CounterPoint has simplified business for Frost.
“What I've discovered is that CounterPoint is designed
to cover all aspects of a business,” Frost says.
“We're small, but we're able to compete with much
larger distributors because we offer great customer
service. We bend over backwards to keep our customers
happy. CounterPoint helps us keep our customers happy.”
With CounterPoint on their side, Quarry House has a
full palette of features to help their business grow.
