Store name: Goodwill Industries of Akron
Number of stores: 11
Specialty: clothing & household
Location: Akron, OH
Established in 1926
Using CounterPoint since: 2003
For most retail shops, inventory management can be fairly
routine. When orders come in, items are scanned and placed
on shelves. When items are purchased, they’re scanned out
and updated in the system.
This isn’t the case for Goodwill Industries. With nearly
all inventory donated by local citizens, keeping track of
what comes in and what goes out can prove a difficult
So when Jim Bouplon, IT Director at Goodwill Industries
of Akron, OH, began searching for a new pointof-sale and
inventory management package, he knew he would need one that
provided the ultimate in customizability and flexibility.
After an intense search,
Bouplon and his staff purchased CounterPoint SQL.
CounterPoint’s open database has allowed Bouplon to
customize the system to fit the unique needs of Goodwill
Industries. With no barcodes on most items, inventory
management can be an arduous task, but with CounterPoint’s
flexibility, Bouplon is able to do it with ease.
“Our stores are not typical of regular retail
establishments,” Bouplon says. “We rely on the generosity of
our community to provide us with the majority of our
inventory. We also accept car donations. CounterPoint gives
us the ability to customize the system to meet our needs.”
As with all Goodwill locations, the Akron store strives
to give back to the community in any way possible.
CounterPoint has helped make this a more attainable goal.
“At Goodwill Industries of Akron, our mission is to help
individuals prepare for and retain employment,” Bouplon
says. “With the rollout of CounterPoint, we’ve been able to
incorporate the cashier positions into our training
Bouplon characterizes his relationship with his dealer as
“critical to the success of this project,” saying they have
been right there for Goodwill “every step of the way.”
As a cost-effective option providing inventory control,
reporting capabilities, and a host of other features,
CounterPoint SQL has been just what the doctor ordered for
Bouplon and staff.
Since its installation, CounterPoint has allowed for more
centralized management and tighter controls throughout the
store, and Bouplon expects to reap more benefits in the
“Being a non-profit organization, we have to keep our
eyes on cost,” Bouplon says. “CounterPoint SQL offers us the
most bang for our buck.”