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RETAIL SOLUTIONS


SUCCESS STORY:

"Over the years, I've recommended Counterpoint to everyone I know in the industry. This software is very comprehensive and user friendly. Overall, it’s difficult to articulate everything this system has done for this company!”

-Feed & Pet Supply Store, Santa Clarita, CA


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The 6 Biggest Challenges Facing Retailers Today - retail whitepaper


 

RETAIL SURVIVAL TEST
 
Will your store survive the economic downturn?

How healthy are your store operations? What are the chances you will make it through the next few years of business and come out the other side, thriving and expanding?

Take the Retail Survival Test and measure your store against the leading survival indicators and success predictors. And get a grade and an analysis of your store results by email immediately following the test.

Take a few minutes to analyze how your store stacks up and your chances of surviving the economic downturn.

Retail Pro - Retail Teamwork
Contact Information:

* Name:
* Company:
* Title:
* E-mail:
* Phone:
* Address 1:
Address 2:
* City:
* State:
* Zip code:

Retail Pro - Retail Teamwork
STORE MANAGEMENT

1. Is management quick to adopt new ideas?
Yes No Not applicable
2. Do you use your pos system as an information gathering device?
Yes No Not applicable
3. Does your store have a clear mission or vision that drives all decisions?
Yes No Not applicable
4. Are your employees well trained with the POS you use?
Yes No Not applicable
5. Have you built good vendor relationships for best prices and delivery?
Yes No Not applicable

Retail Pro - Retail Teamwork
PRODUCTS

1. Do customers specifically shop the store for a store or private brand?
Yes No Not applicable

2. Are all categories of merchandise banded in a good manner, better, best, mixture concept?
Yes No Not applicable

3. Does the store WOW your customer with uniqueness of the merchandise?
Yes No Not applicable

4. Does the store WOW your customers with the breadth of inventory selection, not the individual item?
Yes No Not applicable

5. Is your store known for a specific brand?
Yes No Not applicable

6. Is the merchandise you offer available in many other stores in the marketing area?
Yes No Not applicable

7. Does your buyer or merchandise manager allocate time to shop for new and different merchandise lines?
Yes No Not applicable

8. Do you feel you react quickly to cold or old style vendor situations?
Yes No Not applicable

9. Does the owner or buyer network with similar stores for resource info?
Yes No Not applicable

Retail Pro - Retail Teamwork
PRICING

1. Is the store focused solely on price?
Yes No Not applicable

2. Do you price merchandise based on competitive factors?
Yes No Not applicable

3. Is the cost of the merchandise the most important consideration in pricing?
Yes No Not applicable

4. Do you make frequent adjustments to your planned selling prices after merchandise has been received and inspected?
Yes No Not applicable

5. Do you price merchandise based upon perceived value?
Yes No Not applicable

6. Is merchandise priced with store environment in mind (upscale, neat, organized)?
Yes No Not applicable

7. Does your store have a specific section for markdowns?
Yes No Not applicable

8. Does your merchandise get marked down frequently?
Yes No Not applicable

Retail Pro - Retail Teamwork
PRESENTATION

1. Are store windows regularly changed?
Yes No Not applicable
2. Do windows or displays have a theme?
Yes No Not applicable
3. Is color a major component in window and interior design?
Yes No Not applicable
4. Are there interior displays?
Yes No Not applicable
5. Are the interior displays changed regularly?
Yes No Not applicable
6. Does the store layout create maximum exposure to the majority of the merchandise in the store?
Yes No Not applicable
7. Is the exterior sign clean and well lit?
Yes No Not applicable
8. Are the interior signs consistent in font and color?
Yes No Not applicable
9. Does the store look full with inventory?
Yes No Not applicable
10. Does the store have sufficient information signs that will help direct the customer and improve the shopping experience?
Yes No Not applicable

Retail Pro - Retail Teamwork
PROMOTION

1. Does the store have a signature line that is incorporated in all of its advertising?
Yes No Not applicable
2. Is the advertising consistent and easily recognizable?
Yes No Not applicable
3. Is the store packaging distinctive?
Yes No Not applicable
4. Is the store known for a specific promotion?
Yes No Not applicable
5. Are there specific colors that are associated with the store?
Yes No Not applicable
6. Can the store pin point special groups of customers?
Yes No Not applicable
7. Does the store name appear in the media?
Yes No Not applicable
8. Are promotions offered that are more than price incentives?
Yes No Not applicable
9. Does your store have any type of promotion?
Yes No Not applicable
10. Does the store utilize a preferred customer program?
Yes No Not applicable
11. Does the store send out birthday cards to its customers?
Yes No Not applicable
12. Does the store offer gift cards?
Yes No Not applicable

Retail Pro - Retail Teamwork
CUSTOMER SERVICE

1. Are greetings given to customers when they enter the store?
Yes No Not applicable
2. Are the in-store procedures handled in a professional manner?
Yes No Not applicable
3. Are the majority of the employees knowledgeable about the products?
Yes No Not applicable
4. Are there usually long lines of customers waiting at check out?
Yes No Not applicable
5. When a customer returns merchandise does your system integrate prompts or reminders for up-sale or save a sale scenarios?
Yes No Not applicable
6. Is the cash/wrap desk in clear view of the front door?
Yes No Not applicable
7. Does the store WOW your customers with customer service?
Yes No Not applicable
8. Does the store send message via email, mail, phone about specific interests or merchandise?
Yes No Not applicable
9. Does your store have a process to control the irate or difficult customer?
Yes No Not applicable
10. Are employees gathering and or updating customer information to be used in customer preferred program?
Yes No Not applicable

Retail Pro - Retail Teamwork
TECHNOLOGY / REPORTING

1. Do you feel your POS system is out-dated / old?
Yes No Not applicable
2. Is your POS system easy to use and train employees on?
Yes No Not applicable
3. Is your POS system able to provide sales clerks with up-to-date inventory and customer information?
Yes No Not applicable
4. Is it easy for you to look up an inventory item quickly?
Yes No Not applicable
5. Is it easy for you to keep track of what is selling and what is not?
Yes No Not applicable
6. Do you feel it is easy for you to control purchasing, receiving and returns with your POS system?
Yes No Not applicable
7. Can you customize reports in your POS system?
Yes No Not applicable
8. Is customer management built into your POS system?
Yes No Not applicable
9. Do you need serialization but your POS system doesn't have a serialization option?
Yes No Not applicable
10. Can you manage multiple stores and/or warehouse inventory from your current POS system?
Yes No Not applicable

Retail Pro - Retail Teamwork
LOSS PREVENTION SYSTEM / SECURITY

1. Is your retail / store network secure?
Yes No Not applicable
2. Is your network secure but not compliant with PCI Data Security Standards?
Yes No Not applicable
3. Do you use intrusion detection and virus scanning on in-store devices?
Yes No Not applicable

Retail Pro - Retail Teamwork

Privacy Note: All information you provide will be kept strictly confidential. We will never give away or sell your information to any other company or individual.
 

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