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"CounterPoint quickly became the backbone of our operation.  CounterPoint is well-suited to our type of application. It yields a high-performing, stable system with the flexibility to meet the requirement of providing a simple user interface for employees and powerful tools for management.”

-Sports Center, Shoreline, WA

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Our support technicians are certified in products we support.

Our support team responds quickly – get the answers and expert support you need. We're available when you need us and offer unparalleled service and support to our clients.

One Step Retail Solutions has been the leading reseller of retail store management systems worldwide and has built one of the industry's most state-of-the-art Technical Support departments to help customers get the most out of their systems.

Our national network of highly trained and certified technicians enables One Step Retail Solutions to work with any company of any size, anywhere.

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Retail Technology Services & Support

Technical Support
One Step Retail Solutions offers several ways to support your system, from our unparalleled Premium Support for the highest levels of service to Plus support to Basic support for the technology savvy, self-help type of business.

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